Other scenarios not covered by this policy may arise and we will investigate these on a case by case basis before making a decision.

By default leads are delivered to the registered email address of the business account profile.  For all standard direct advertiser accounts (non agency) the lead engine is able to deliver your leads by email to an additional 5 email addresses. This option is located under your account settings.

If you need any help, we recommend you create a support ticket. This request will be logged to your account and a member of the support team will be able to respond and communicate with you via the support ticket. We usually try to repsond within 2 hours during business hours Monday to Friday. Weekends and after hours might take a little bit longer.

Our default gateway when paying on this portal is Paypal.com. With paypal you can either login to paypal to process your payment or you can choose the "pay with credit/ debit card" option on the checkout page if you do not have a paypal account. 

We also accept payment via bank or wire transfer. Please contact your account manager or create a support ticket to request banking or payment details.

The platform offers a robust export tool which allows you to choose which data points you want exported. To export your leads you can find the export tool under the leads menu on a tab called export.

You can easily find your payment history on the transactions tab on the payments menu or by clicking the credit card "icon" on the top right of the portal. To go there now please click here

To view your invoices, on the transactions page you can click the "printer" icon to view the invoice HTML file.

Leads pricing is determined by a range of flexible factors thus pricing is determined on a per campaign basis. To get a quote or estimate on the price of the leads for your campaign please contac your account manager or request a campaign review by creating support ticket and we'll be happy to provide estimates.

Most campaigns can be started with as little as £250. We offer advertisers a low entry level to get started so that we can test a campaigns performance with a low budget and thus allowing you to build up momentum from thereon. Each campaign is however reviewed and if a campaign doesn't meet the low entry level criteria a suggested higher payment amount will be advised from us prior to launching the campaign.

A cost per click campaign is for advertisers who wish to run traffic on their own landing pages and have their leads collected on their own form and pages and not have any leads passed through the leadsengine.

Simply add a normal campaign by clicking the add new button and then write the name of the campaign, provide the end point URL or landing page link you want to advertise. Either include your own tracking, or add our tracking to your URL and select the types of traffic you want to purchase and the countries of the traffic you want to receive clicks from.

Submit your order for review and once approved you will start seeing traffic to your page based on your selected preferences! 

Unfortunately you can't create these adverts yourself. Facebook and Instagram adverts are manually built, designed, monitored and managed by our team. Then the campaign is synchronised to the platform with our live API connection to the Facebook Business platform to receive live leads and basic advertising stats.

The benefits of using our team for your lead acquisition on Facebook and Instagram outweigh having to manage your own ads:

1) Dedicated expert to design and build ads
2) Leverage on our vast experience in defining the best target audiences
3) Receive your leads by email notification, SMS or more commonly synchonised into any CRM or email marketing platform. We are the delivery & billing engine between Facebook and your busines.
4) See basic stats on your ads peformance, cost per lead and daily billing in one easy to view location.
5) Use any one of our 100's of whitelabel branded pages to represent your product
6) Choose from CPL or CPM billing. We are one of the only networks to provide fixed CPL pricing with a refund policy for dud leads, numbers and fake enquiries.